Our products should meet your expectations. However, if you are not satisfied, we will offer a refund or exchange on all standard product purchases within ten (10) days of the shipment date excluding any shipping, insurance, restocking charges (if applicable) or other charges where applicable.
To streamline your return, we ask that you please note the following: If you are uncertain of the merchandise quality or appearance, please discuss any additional questions you may have with a customer service representative before purchasing the merchandise. If you are not satisfied with the merchandise you receive, please contact us IMMEDIATELY and we will assist you in obtaining a refund or replacement. If you have decided that you do not want the merchandise after it has been shipped, but before it arrives, DO NOT REFUSE THE POSTAL DELIVERY.
We warranty our products against defects in workmanship on the fabricated portion of the lift for the lifetime of the product. Because we don't manufacture the drive assembly, it is under warranty for 18 months after purchase.
If you would like a replacement, you may purchase one directly from us, by calling 406-697-4267
Improper use of the SwitchLift voids this warranty. SwitchLift, LLC is not responsible for damages incurred if the instructions for use are not followed.
If the merchandise is refused you will be liable for brokerage charges and duty incurred upon its return. For goods over $500 USD in value please contact us for return instructions. When returning goods please include invoice number identification. Please contact us the day you ship the return(s) so we will have up-to-date information on your situation in order to better assist you. Mail in original packaging whenever possible. If you are sending several items, please pack them so they do not damage each other.
Merchandise returned without consulting with SwitchLift, LLC will result in a credit to the account of the original purchaser in lieu of a monetary refund. The product must be in new, unused and unworn condition with all original packaging materials and unused certificates. If the product you're returning includes a special offer the additional item(s) must also be returned or you may choose to have the cost subtracted from your refund.